Cancellation Policy
1. Objectives and Background
Marius Veterinary Clinic is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client/patient from being seen. This cancellation policy is used as a way of respecting the time commitment of all I involved. It explains the process for requesting a cancellation and the fees applicable. His policy is used in fairness to both our business and the clients/patients who would otherwise have wanted an appointment.
We are implementing a straightforward cancellation policy to be upfront about all costs you may face when engaging our services.
2. Cancelation process
We understand that situations arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment time slot.
You can cancel your appointment by contacting us via:
a) Telephone: 02 6766 7228
b) Email office@mariusvet.com.au
We require 24 hours’ notice for cancellation prior to your scheduled appointment. Failing to cancel in this time frame may require you to pay in advance for future appointments..
2.1 late Arrivals
If you arrive late for your appointment, you may only get the remaining time of the scheduled appointment. If more time is required, you may be asked to reschedule the appointment.